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Why Call Centers Continue to Frustrate Customers


Call Centers play a vital role in customer satisfaction – so why do 75% of customers leave call center interactions frustrated?

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Building an effective churn reduction strategy


ContactEngine works with many of the largest telcos and utility companies in the World. We examine some relatively novel techniques we have seen work wonders in churn reduction across many areas of the customer journey within our clients.

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It's a tough job – let’s give it to a computer


Technology has done a great job of ensuring that fewer and fewer of us have to spend our lives in drudgery. Whenever this happens, however, there is a period of worry about what will happen to the people who do those jobs. Today, we’re seeing it happen with call-centres.

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Improving customer and employee experience

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