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Collections: The Case for Collection Treatment Automation with Proactive Conversational AI

This paper explores the collections industry's changing landscape and presents a proven solution for first party collections teams to recover outstanding consumer debt more efficiently whilst delivering better outcomes for consumers.

Outbound digital assistance armed with intelligent conversations using natural language and AI, dynamic engagement strategies, and easy-to-trigger payment transactions is making collections treatment automation a game-(and reputation)-changer.


  • Introduction
  • An Overview of Evolving Regulations
  • Changing Customer Preferences
  • The Need for Digitization
  • Digitizing for the Future Treatment Process
  • Case Study in Digitization of Early Collections
  • Results

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