Utilities: Proactive Outage Management Journey

Unpredictable weather-related outages can overwhelm utilities and communication service providers (CSPs) call centers - causing customer frustration. ContactEngine takes the burden off the call center with proactive conversational AI that reaches out to customers for emergency outages, scheduled maintenance, proactive bill pays, or even account collections. These multi-day, omni-channel, proactive conversations support in-channel transactions for an excellent customer experience every time.