Insights: Video

The Joy of Proactive

ContactEngine founder Dr. Mark Smith and Principal Innovation Partner at BT Dr. Nicola Millard discuss 'The Joy of Proactive' in this webinar, originally broadcast as part of the NICE Digital CX Week. Answering questions such as: What does 'proactive communication' mean? How does proactive help the customer? When should and shouldn't it be used? What is the omnichannel challenge? and can a full stop really be considered passive aggressive? An insightful and enjoyable overview of proactive communications then, now and in the future.

Enabling a differentiated experience throughout the end-to-end customer journey for the world’s largest telcos

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Improving lending and mortgage journeys and making day-to-day banking easier for your customers

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Collecting funds faster using dynamic engagement strategies and easy-to-trigger payment transactions

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Reducing churn with better customer engagement across sales, onboarding, retention and regulatory compliance

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Improving customer and agent experience through automation of onboarding, in-life customer care and loss prevention

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Ensuring right-first-time delivery and installation of complex and large item deliveries

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Improving customer engagement to ensure right-first-time delivery and repair through proactive conversation

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Managing and improving customer conversations across complex networks of manufacturers, dealers and customers

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Transforming the citizen experience across federal and state government agencies

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