Proactive Customer Service Journeys for CSPs
- Deflect up to 60% of Inbound Repair Call Volume
- Welcome 2-5% More New, Loyal Customers Annually
- Reduce Truck Rolls by 7-12%
There are a myriad of reasons why a customer might not be home to answer the door on installation day, but forgetfulness or worst, not being told at all, should not be among them.
7 of the 10 largest telcos enhance their customer experience with ContactEngine's proactive conversational AI—learn why.
There are a myriad of reasons why a customer might not be home to answer the door on installation day, but forgetfulness or worst, not being told at all, should not be among them.
7 of the 10 largest telcos enhance their customer experience with ContactEngine's proactive conversational AI—learn why.
Tackle Your Broken Customer Journey Problem Today
- Orchestrate a fully automated self-installation journey
- Improve customer experience while reducing both cost per acquisition and cycle time through efficient handholding during the onboarding process
- Use data to proactively use upsells and cross-sells to the right customers at the right time
- Increase right-the-first-time installs through intelligent scheduling and management of customer communications
How ContactEngine reduces costs and improves service for 7 of the top CSPs
trigger
conversation path
intelligent conversation
if needed
to client systems
It’s not often you come across a technology platform that delivers such immediate, measurable value. The ROI and improvements in customer experience that we’ve realized from ContactEngine have been tremendous, with a return on investment above 10:1 on cost-saving alone.Paul Buttery, COO, Virgin Media
As a result of implementing ContactEngine proactive conversations within customer order journeys, we saw a reduction in cost of around 60%... It’s been a dream.Clyne McCarthy, Technical Applications Manager, BT Enterprises
ContactEngine’s mission is to create perfect customer journeys and we are pleased to be working with Verizon to achieve that. We continuously strive to help companies save money and improve their customers’ experiences. The Verizon teams have been great to work with – across Field Operations, IT, Care and Customer Experience – and we are very pleased to have our achievements recognized.Giles Bryan, CEO, ContactEngine Inc.
Related Insights
Take your PIC: What it takes to reduce Pre-Install Cancellations
BLOGThe phenomenon of pre-install cancellation is a prickly thorn for the telco industry. Hargo Kalra, business intelligence manager at ContactEngine proposes his solutions.
When the ContactEngine and Gartner planets align
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How Leading Communications Service Providers are Reducing the Cost to Serve Customers with Proactive Communications
REPORT7 of the largest CSPs have turned to proactively automating customer journeys to meet their business goals. Learn about the tactics that are making a substantial impact
Building an effective churn reduction strategy
WHITEPAPERContactEngine works with many of the world's largest communications service providers (CSPs). Download this whitepaper to learn about the impactful novel techniques in churn reduction that have proven effective across many areas of our clients' customer journeys.
The Service and Repair Journey
VIDEOJames Walker, Chief Customer Officer of ContactEngine Ltd., discusses the importance of the service and repair journey and ContactEngine's solution to improving service and efficiency and post appointment care in this 3-minute video.
ContactEngine for Telcos: Individual Customer Maintenance Journey Visualization
VIDEOTurning now to the micro-level of detail of ContactEngine, this “Single Journey” visualization shows all the things that take place for just one customer within one telco journey.
Book a Demo
Schedule a time to speak with one of our specialists about how a proactive customer service solution would increase efficiency while reducing costs.
