Tackle Your Citizen Workflow Problem Today
- Modernize your processes with the power of Conversational AI
- Automate 75% of your citizens' journeys
- Hit your monthly service targets
- Expedite the process & make citizens happier
- Regulatory compliant and ready to implement in 4 weeks
State Departments of Labor owe it to their citizens to proactively serve them throughout unemployment and assist them back to work as quickly as possible. Here's how they can do it.
This practical eBook draws on best practices within government agencies, and shares how they can be applied to the unemployment claims process.
How ContactEngine reduces costs and improves citizen service
to client systems
The Tennessee Department of Labor and Workforce Development needed a way to engage with citizens, any time of day. ContactEngine mapped out a long-term communications strategy leveraging dynamic asynchronous SMS conversations to enhance citizen care. We’ve had great response rates and engagement continues to grow. We’ve found proactive engagement with SMS conversations to be helpful for citizens to avoid issues, so they can move in their unemployment journey more easily.Chris Cannon, Director of Communications, Tennessee Department and Labor Workforce Development
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