Proactively Engage Your Citizens
- Expedite recertification and new application processes
- Avoid loss of federal funding through improved, scalable compliance
- Grow your program base to better serve your constituents
Proactive, automated conversations around Medicaid recertification help citizens recertify quickly and seamlessly
See how proactive, automated conversations around SNAP helps citizens enroll and renew their benefits each year.
Proactive, automated conversations around Medicaid recertification help citizens recertify quickly and seamlessly
See how proactive, automated conversations around SNAP helps citizens enroll and renew their benefits each year.
Tackle Your Citizen Workflow Problem Today
- Modernize your processes with the power of Conversational AI
- Automate 75% of your citizens' journeys
- Hit your monthly service targets
- Expedite the process & make citizens happier
- Regulatory compliant and ready to implement in 4 weeks
Related Insights
States must proactively fulfil their obligation to serve citizens
BLOGState Departments of Labor owe it to their citizens to proactively serve them throughout unemployment and assist them back to work as quickly as possible. Here's how they can do it.
The 6 best practices of the most user-friendly government agencies
EBOOKThis practical eBook draws on best practices within government agencies, and shares how they can be applied to the unemployment claims process.
Your constituents should never have to ask…
BLOGContactEngine proactively reaches out to your Medicaid and CHIP claimants through their channel of choice and transacts with them
How ContactEngine reduces costs and improves citizen service
trigger
conversation path
intelligent conversation
if needed
to client systems
The Tennessee Department of Labor and Workforce Development needed a way to engage with citizens, any time of day. ContactEngine mapped out a long-term communications strategy leveraging dynamic asynchronous SMS conversations to enhance citizen care. We’ve had great response rates and engagement continues to grow. We’ve found proactive engagement with SMS conversations to be helpful for citizens to avoid issues, so they can move in their unemployment journey more easily.Chris Cannon, Director of Communications, Tennessee Department and Labor Workforce Development
Book a Demo
Schedule a time to speak with one of our specialists about how a proactive customer service solution would improve your citizens' journey.
